Privacy Policy

Effective date: January 1, 2025. This policy applies to LaCanadaFlintridgeCAPlumbingPros.com and all associated digital properties operated by La Cañada Flintridge Plumbing Pros.

Information we collect

When you contact us by phone: the primary method of contact we offer: we may record information you provide voluntarily during the call, including your name, property address, phone number, and description of the plumbing issue. No online submission form is present on this website; we do not collect information through web forms.

Our website may automatically collect certain technical information when you visit, including your browser type, device type, referring URL, pages visited, and approximate geographic location derived from your IP address. This is standard web analytics data used to understand how visitors interact with the site.

How we use the information

Information you provide during a service call is used only to schedule, estimate, dispatch, and complete plumbing services for your property. We may use your phone number to contact you regarding your service appointment or estimate. We do not use your information for marketing purposes beyond direct communication about your specific request.

Technical website data is used in aggregate to improve site content and performance. It is not used to identify individual visitors.

Call tracking

Phone numbers displayed on this website may be tracked using call analytics software to help us understand which advertising channels generate service calls. Call tracking records the date, time, duration, and calling number of incoming calls. This data is used internally for operational purposes and is not sold or shared with third parties for marketing purposes.

Cookies and analytics

This website may use cookies and similar tracking technologies to analyze site traffic and usage patterns. Analytics data is collected in aggregate and is not tied to personally identifiable information. You may disable cookies through your browser settings; doing so will not affect your ability to view the site or contact us by phone.

Third parties

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information with service providers who assist us in operating the website or conducting our business, subject to confidentiality agreements. We may disclose information if required to do so by law or in response to valid legal process.

Data retention

Service call records and customer information are retained as needed for business and tax record purposes consistent with California law. You may request deletion of your personal information by contacting us at the phone number below, subject to any legal retention requirements that may apply.

California privacy rights

California residents have the right to request information about personal data we have collected, to request deletion of their personal data, and to opt out of any sale of personal data. We do not sell personal data. To exercise any California privacy rights, contact us by phone at (866) 688-0041.

Children's privacy

This website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal information, we will delete that information promptly.

Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

Contact us about privacy

For questions about this privacy policy or to exercise your privacy rights, contact us by phone at (866) 688-0041 or by mail at: La Cañada Flintridge Plumbing Pros, 1334 Foothill Blvd Ste 102, La Cañada Flintridge, CA 91011.